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Workplace Evolutionaries Switzerland Hub

World Workplace Europe 2020 Virtual Event summary

Recordings can be viewed until 4 August 2020 after buying tickets here :

Presentations of Interest for FM professionals to continue building knowledge and skills during the Covid-19 pandemic. Strategies and best practices

1 Getting Back on Track

The Covid-19 situation has forced many organizations to discontinue operations in their central facilities. Where possible working from home has been adopted. As the Covid-19 situation alleviates, workforces will return to the facilities (at least in part) to start-up or continue their activities. In order to facilitate business recovery, all facilities and services will have to be operational again and perhaps even more: what is going to be needed additional to have keep our workforces safe in the Covid-19 aftermath? From building-systems operations through to cleaning, catering and supply chain management, the start-up of facilities is a multi-faceted endeavour. In this session we will provide and discuss practices to prepare for ‘FM-restarts’. We need to establish appropriate and well-prepared procedures for them for which we can start planning today.

2 What’s New with WE?! The Workplace Evolutionaries and the Future of Work

WE is dedicated to accelerating workplace innovation and consciousness in order to drive enhanced workplace experience and optimize workforce effectiveness.  It is a growing, global community of thought leaders and cross-disciplinary experts who are responsible for optimizing workforce effectiveness, engagement and well-being. WE proposes to provide an Interactive Pitch which will share What’s NEW with WE, Why Workplace Management is important to the future of facilities and the benefits of joining the Workplace Evolutionaries (including resources, education and connections that promote the profession as well as advance people in the world of work). Several WE Hub leaders from throughout Europe will participate, sharing best practice insights on the power of Workplace Management and opportunities for local Hub engagement. We will unite with the other Communities to explain IFMA’s component strategy and promote the value of the Communities of Practice. WE will use Power Point, Video and our WE energy to share our message. WE was established in response to the growing momentum surrounding how companies are facing challenges relative to attracting and retaining talent, accelerating innovation and enabling people to work at their best.

3. How to Engage Generation Y and Z Today and be Future Proof Tomorrow

According to a recent IFMA study, 50% of all facility managers will retire within now and ten years. These are big numbers, which call for young professionals to join the facility management sector. This immediately also invokes some challenges, because to very up-front – our profession is dealing with a certain image and surprise! it’s not as hot as working for Google… How will we sure The Next Generation will still join us in our passion? As I am a millennial myself, I think I know exactly what our generation needs. But do I? There already is a generation Z ready to join the market and to be fair – they are a complete game changer. How to make them part of FM and/or your organization? We will share our own experiences as twenty-somethings in FM and how you as an organization/professional can deal with this issue.

Yvet Brummelhuis – How to engage the next generation today and be future ready tomorrow as an FM Professional. FM Masterclasses FM Training Programs International Internships.

4. How FM and BIM Saves Time and Money in Buildings Operations

Building Information Modeling (BIM) has taken a strong foothold in building design and construction. But it was never very successful in crossing over to the ‘use’ phase of buildings. Until now. The vision of BIM has always been to foster collaboration and to enable seamless data exchange throughout theentire building life cycle. Today, this is finally happening with FMBIM, which bridges the gap between the AEC industries and the building owner/manager/occupier. The ‘manage’ phase of a building accounts for nearly 80% of total life cycle costs. Optimizing operations on the basis of building data from BIM can, therefore, significantly reduce costs and improve performance. FMBIM does away with paper-based FM practices and their often inaccurate and quickly outdated information. Not to mention the difficulties to access relevant information in a timely manner when problems occur. Furthermore, FM BIM eliminates the need to (manually) collect and input building and equipment data for CMMS or IWMS systems. Key benefits of FMBIM for facilities teams At completion and handover of the building, the facilities team disposes immediately of accurate and complete building data. This saves them significant time and money on data capture. Furthermore, the BIM data allows the FM team to run more effective operations from day one. More complete and accessible FM data also means faster analysis and correction of problems, hence increased uptime and a more productive environment for occupants. Attention points for FMBIM It’s essential to define in an early stage which data is important and what level of detail you need. Use industry standards for data exchange to prevent loss of data between design and construction to the facility management handover, Ensure that the system is consistently updated over the life cycle of the building. FM BIM needs to reflect the reality of the building in-use (not as-designed or as-built). This is achieved through human inputs, but also increasingly through automation and IoT sensor data.

Koen Matthijs -The Building Lifecycle and Building Intelligence … Digital Twins

5. Machine Learning Versus AI in FM – Panel Discussion

Ted Ritter Erik Jaspers Geoff Williams Iris Van Merlo

This session will be an interactive panel presentation that will include the perspectives of 3 generations across 3 countries and two continents. It will explore the relative impact of current state, near-term and future trends of Machine Learning and Artificial Intelligence on Facility Managers at different stages of their career. AI is the new Business Buzzword. But what is it really, how is it programmed, how is it different from Machine Learning? Most importantly the panel will quantify solutions that professionals are utilizing today to support both Hard and Soft FM. Audience participation will be strongly encouraged. Presentation Outline: Introductions Fundamentals: The definition of Machine Learning and Artificial Intelligence Impressions from the panel: Multi-Generational Workforce, It all starts with the Data!, Advanced analytics like artificial intelligence and machine learning present significant opportunities to reduce operating costs and improve outcomes for occupants. Most AI applications first collect substantial amounts of data and normalize it. Impressions from the panel: Differences in Adoption Across Continents Use Case Discussion One: Building Control Systems & Predictive Maintenance. Use Case Discussion Two: Facility Self Service Solutions. Use Case Discussion Three: Identify Security Risks. Use Case Discussion Four: Smarter Reporting & Analytics

6. Preparing for Climate Change – Dean Stanberry

Understanding the mechanism and impacts related to Climate Change … Why Facility Managers need to care and Climate Connection to Facility Management. Must we change, Can we change and will we change ?

7. RBI: Time is Money – Stefan Petermann at MANN architectural historian

Stefan worked 15 years with Rem Koolhaas

The post-Corona world might reshuffle the role and functioning of real estate in society and influence how we value buildings over time. Looking at the physical and design qualities and life cycles of buildings over a longer period of time can kickstart a different reading of real estate. This lecture starts from an ongoing study looking at the life of 40 (once) revolutionary office buildings and seeing what is left of them, to start thinking about what we can learn for them for the future.

8. Facility Management Perception vs Value – Alexey Grinchenko

The role of facility manager is as diverse as the range of properties, organizations and businesses in the different markets. Business use the term “facility management” very often. However, in reality, not many people understand what it actually means. Moreover, often perceive FM as a simplistic system of service, and consequently ignore or underestimate FM in terms of Value. We have a funny expression in Russia, which means, “There is no perception without a concept”. If we ask several facility managers what FM is, then it is not a fact that we will get two identical definitions or descriptions. Even the new international FM standards have not yet put a final point in this matter and represent a certain compromise between the different interpretations of the of the FM essence. If we ourselves give different definitions and perceive one industry in different ways, then there is no guarantee that our customers, clients, executives will understand us “correctly” – exactly in a way of understanding, we would like to get. Here is a certain challenge and some difficulty for us. Main question that an executive ask when he hears about the FM: what is its value for business? The answer is not very easy if we operate in the developing market, where FM is not yet popular and underestimated. People do not have clear understanding who we are, why we are useful for business, so sometimes forget to involve FM in time. What is Facility Management today? FM is generalist discipline with boundless scale, diversity and unlimited space for creativity and improvement. It is about taking care of people and build environment at the same time, as one system, taking into consideration needs of both. Both people and business need home to live in and operate from – safe, comfortable, functional, sustainable, esthetic, clean. FM provides this.

9. Don’t be the Dinosaur : Reinvent for the Future of Facilities

Are you really ready for the Future of FM? It isn’t just about IOT, BIM, AI, Big Data, Robots, Drones, Blockchain or other technological trends. And it isn’t just about alternate workplace arrangements, hoteling, working from home, sit-stand desks or other workplace initiatives. Success in the future depends on the reinvention of Facilities Management into a professional business managed by FM’s with business, finance, strategy, communications and leadership skills. These skills are the bedrock and the leverage you need to get all the other things approved, funded and implemented. This session outlines the new ways of working as an FM and provides concrete approaches you can use to get yourself to the Future of Facilities

Michel Theriault – The many talents a good facility manager must have. How to present the added value of FM to decision makers

10. How to develop employee experience and organizational culture through workplace transformation – Antti Pitkänen 

Elements of Change is an inspirational talk by Antti Pitkänen that showcases through practical tools, case examples and theoretical frameworks how to develop employee experience and organizational culture during workplace transformation. Workplace transformation is not only the change of our physical environment, but also a process which will support or hinder the development of the culture of the company, ways-of-working and the individual employee experience. Workplace transformation also requires adaptation of new technologies, software and even digitalization of the very core of the business. Change is never ready and it’s crucial that we continue to measure, learn and develop the new environment to fully harness it’s potential. Antti Pitkänen is an experienced design leader, entrepreneur and co-founder of Agile Work, where he helps to turn employee insights into design strategy as part of holistic workplace and culture development programs.

11. Case studies ISO 41001: Hope and hype for the FM industry? Ian Van der Pool 

In 2018 ISO41001 was published, finally providing the Facility Management industry with a management system standard. The introduction of this standard was accompanied by very lofty statements: finally FM was coming of age, it was a game changer for the FM industry, it made industry-wide benchmarks on quality and performance possible, it would empower organizations to better use and manage their facilities through spreading best practices, and… it was the Holy Grail in our quest to finally transform into a revenue center. This session brings you case studies from around the globe explaining why organizations and Facility Management professionals saw and see the opportunities that this standard offers. If you are interested in learning more about ISO41001 or are involved in building the business case for implementation, this session is the place to be .

12. Creating Value Based Working Environments – Lizette Engelen

Sector Healthcare is a booming industry with a lot of developments and interests of large companies such as Alibaba, Amazon, and Microsoft. One of the concepts is a new way of healthcare called Value-based  (Porter, 2010).  Derived from this concept am developing the same line of thinking and working for the work environments called value-based work environments. In the last project at Karolinska University Hospital, we had a lot of added value and also got credit for the process steps and way of managing the program.  For me the journey started in 2005, becoming active in building management and starting the MSc Facility Management looking at healing environments. From their via New Ways of Working from an FM perspective, I have developed to work in a more holistic perspective. Thanks to an evidence-based approach that is common in academic healthcare it is great there are many lessons learned and insights to share from healthcare.

13. Neuro diversity and workplace inclusion – Kay Sargent

We are living in a time of increased numbers and awareness about individuals with neuro-sensitives and special needs, such as ADHD. These individuals can be high energy, risk-taking, good in a crisis, and bold problem solvers. Neurodivergents can bring exceptional value to a team, but navigating the modern workplace can be a challenge. Not only is designing space to be inclusive the right thing to do, there is a compelling business case for it as well. Space today needs to reflect the diverse makeup of organizations to set everyone up for success, so join us as we explore how to design space that can help accommodate all and enable neuro-diverse and inclusive workforce.

14. Design concepts in algorithm: How new office buildings embrace the changing face of work and workplace design Ulrich Blum

Showcasing the award-winning work by Zaha Hadid Architects, Ulrich Blum, an expert in parametric workplace design will talk about the future of office buildings and how they are developing in a global context. Ulrich will share ZHA’s latest workplace projects and explain how elaborate computational workplace tools help to shape the workplaces of tomorrow with automated floorplate analysis and space planning to provide more rigorous user-centred workplace design than previously possible.

15. The Workplace Experience Revolution Part 2: Do new workplaces work?

Peggie Roth Leesman Index

The Workplace Experience Revolution Part 2: Do new workplaces work?’ report is the culmination of Leesman’s nine-year analysis across 600,000 employee responses in 3,932 workplaces worldwide (data as of 5 Nov 2019). Dr. Peggie Rothe will explore the data and the reasons why one in five new workplaces fails to meet employee needs. She will also present a ‘super driver’ blueprint, concentrating on the factors which have been proven to make or break the employee experience, to arm FM and CRE leaders with the insight necessary to boost the success rate of workplace change projects.

16. Skills of the future Lessons in Adaptability of our Workforce during Covid-19 Panel Discussion

What have we learned from these past weeks? A session shared with experts from Engie, Yask-Vebego and Sodexo on how our Workforce upgraded their skills and ways of working in the current COVID-19 environment. Based on the experiences of our Service Heroes in the frontline and those who are suddenly out of work. This formerly inflexible group has seen their work evaporate, and faced the challenge of what to do now. Many of them turned out to have more than enough adaptive powers to change their work and the way they do it. We would like to know: What have we learned about new skills and what leadership and support is needed to facilitate our Service Heroes in these uncertain times?

Co-hosts: Petra Groeneveld (Engie, FM director), Mieke van Asperen (Yask, Employee Experience Manager), Annemiek Mikkers (Sodexo, Marketing Manager)

17. Workplace as a Business Strategy: How To Use Your Workplace Strategically For Your Organisation’s Growth

Facility Management is not about facility management, it is about the people, the company and business success. The workplace should not be an end in itself, but rather a tool to contribute to more prosperous people, a more impactful business and a happier society. Most businesses today face challenges they have no answers to, so while innovation is becoming crucial, it is rarely approached in a sustained manner. Sustainable innovation starts with interactions. The seeds of sustainable innovation are interactions. Based on those beliefs, this speech will focus on the reason why and how the workplace can be used as a strategic tool to create prosperity for any organisation.

18. FMN Market Research Workplace Experience

How can we create a working environment that optimally match the needs, drivers and values of employees? In most research studies conducted in this area, respondents reflect on the current (working) environment which leads to a valuable insight into the experience of their current working environment. However, questions about what elements people intrinsically value and need, regardless of their current situation, remain unanswered. Consultancy firm TwynstraGudde has developed a research method to qualitatively measure people’s needs, drivers and values related to the working environment. Over 200 one-on-one interviews have been conducted in both public and commercial organisations in the Netherlands. The results give, among others, insight into the relative importance of different value elements and the way in which we can use these as essential building blocks for creating an optimal workplace experience. TwynstraGudde is proud to present the first bi-annual Facility & Workplace Experience research results on World Workplace Europe. During this session the results of the study will be presented, and you will learn more about what this can mean for your organisation

19. CRE is becoming a B2B2C business: How to attract best tenants in the new era

The development of mobile technology and Internet of Things (IoT) enabled us to completely change how we work, how buildings are being designed and rented, and what kind of level of services can be expected from a landlord of an office building. The long-lease model is under attack and tenants expect more of a hospitality experience from their landlords. Merely providing the shell and core of a building, leaving the corporate real estate (CRE) tenant to lease, design, fit out and manage the office may no longer be enough. Competition from the flexible workspace providers has raised the bar for landlords. Landlords who want to stay competitive, develop new revenue streams and attract high-value, high-growth tenants need to move from the ‘lease and forget’ model to a true subscription model, driven by in-depth understanding of the tenant’s needs and requirements, enabled by modern technology.

20. Taking on climate change: you can make a difference

At the World Workplace summit 2019 summit in Phoenix, Lisa and Chris offered an overview of the shifting dynamics around us and in particular, the increasing concern across the globe with regard to Climate Change. This presentation was particularly well-received and we have been encouraged to continue the dialogue by many of the attendees. We want to give attendees an opportunity to dive deeper and leave our session with specific actions to make real positive change. The overall objective would be to gather insight and write an article petitioning IFMA members to skill themselves up and to take specific actions. We would also propose to do something similar in the San Francisco summit a month later. Yes – some great ideas will be gathered here, and we can build a paper from it – emphasizing that it is all of the people in the room that have the solutions – we simply gave them a mechanism and platform to explore the ideas collectively.

21. From smart building to smart cities: What every facility manager needs to know

The rapid urbanization of our world and the weaving of existing and new buildings into the urban fabric of Smart City initiatives are some of the great challenges facing our global profession today. The phrase Smart Cities has entered the proverbial Tipping Point in interest and awareness in today’s marketplace. Along with the vast amount of definitions and marketing campaigns comes the challenge of understanding why the movement is important to the Facility Management profession and how industry stakeholders can profit from, or at the very least, not get run over by the tsunami called Smart Cities. The emergence of Smart Cities as the container for ideas, thoughts, policies and strategies for the world’s urban environments is an important milestone for the FM industry as it comes at a time of rapid innovation, convergence and redefinitions for many of us in the industry. Join us for a journey of discovery that will describe the disruptive innovations that Facility Managers are using today.  This session will showcase examples in Europe, Asia, Middle East and North America.

22. Unleash the Innovative Power

Wouter is seen as a one of the worlds’ leading thought leaders in PropTech. He is a serial entrepreneur who founded Global PropTech as well as Holland ConTech & PropTech. Global PropTech brings together innovative corporate real estate companies and top-notch PropTech companies on a global scale to facilitate joining forces and the embracement of technology in order to create a better built environment. Holland ConTech & PropTech is a successful innovation ecosystem for the Dutch real estate and construction sector with more than 200 members. During the MIPIM PropTech New York 2019, Holland ConTech & PropTech was awarded as Top Association by MetaProp NYC. Wouter his keynote will be about how the real estate is changing. How fast it is changing, how other industries like Google, Amazon, Apple are entering our market, how to create way more value and what corporate organizations need to do to become future proof. His keynote is very energetic, interactive and attendees will feel the energy. The energy that is needed to Unleash the Innovative Power (title of the keynote) and get real estate to start using PropTech. “PropTech is at a starting point. If you look closely, you will already see what is about to happen. Unleash the Innovative Power within real estate.”

23. Proptech beyond the hype: accelerating sustainable impact

There is an urgency and opportunity. With buildings responsible for 32 percent of global energy consumption and a quarter of CO2 emissions, there is a huge, under-tapped opportunity to create more sustainable cities through building efficiency. More efficient buildings can generate economic benefits, reduce environmental impacts and improve people’s quality of life. In 2020 a coalition of leading corporates, banks, investors, constructors and real estate ecosystem partners will participate in a proptech innovation program to make innovation happen. No more innovation theater, but real challenges addressed in 100 day pilots with proven solutions and technology out of the global proptech domain. To make more sustainable impact in the built environment and accelerate real innovation doing. The program is driven by The Next Web, the global tech community, and will showcase and share on the TNW2020 conference the results and impact, together will all participants.